1Q. I have a question regarding payment of a claim. What do I do now?
Your Explanation of Benefits (EOB) shows services that were paid or denied. You should direct all claim questions to your health care carrier. Their phone number is listed on your healthcare plan ID card or on the contact list on this web site.

2Q. How do I appeal an unpaid health care claim?
The carrier's claims review procedure is explained on the Explanation of Benefits (EOB). The first step of the appeal process is to contact the carrier. The phone number is on the Explanation of Benefits statement and/or your healthcare plan ID card.